Your questions about our elegant footwear and seamless service, answered with the same care we put into every pair of shoes.

About Our Products

What types of shoes does Fitn Shoe specialize in?
We curate a refined collection of footwear including boots, flats, heels, loafers, oxfords, sandals, and sneakers & athletic shoes—all designed to elevate both your style and comfort.
How do I know which size to order?
Each product page includes detailed sizing information. We recommend measuring your foot and comparing to our size charts. Should you need between sizes or have specific fit questions, our customer care team at [email protected] can provide personalized advice.
Are your shoes suitable for wide feet?
Many of our styles accommodate various foot widths. Look for “wide fit” notations in product descriptions, or contact us for recommendations on the most accommodating styles in our collection.

Ordering & Payments

What payment methods do you accept?
For your convenience, we accept: Visa, MasterCard, JCB, and PayPal—all processed through our secure checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll make every effort to accommodate your request before shipment.

Shipping & Delivery

What are my shipping options?
We offer two elegant delivery solutions:

Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving in 10-15 business days after 1-2 day processing. Includes detailed tracking.
Free Standard Shipping: For orders over $50 via EMS, arriving in 15-25 business days after processing with basic tracking.
Do you ship internationally?
We proudly serve footwear lovers worldwide, with exceptions for some Asian countries and remote regions due to logistical constraints. Contact us to confirm delivery availability to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For additional assistance, our customer care team is always happy to provide updates.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority. If your shoes don’t fit your feet or your life perfectly, you may initiate a return within 15 days of receipt. Please include all original packaging and our provided return label. Refunds will be processed once we receive and inspect the returned items.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on worn shoes or those without their original packaging and dust bag. All returned items must be in resalable condition.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for inspection and processing. Your refund will be issued to your original payment method, with processing times varying by financial institution.

Customer Care

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during our business hours (Monday-Friday, 9AM-5PM MST).
Where is Fitn Shoe located?
Our boutique is located at 1140 Dye Street, Mesa, AZ 85201, United States—where every order is carefully inspected and lovingly packaged before beginning its journey to you.
Do you offer styling advice?
Absolutely! Along with your purchase, you’ll receive our latest lookbook featuring styling inspiration. For personalized recommendations, our customer care team can suggest perfect pairings from our collection.

Still have questions? We’re honored to assist you on your footwear journey.
Email us at [email protected]