At Fitn Shoe, we craft our footwear with precision and care, and we want every pair to bring you the same satisfaction we take in creating them. Should your purchase not meet your expectations, our refined returns process ensures a solution as elegant as our designs.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return, items must be:

  • Unworn and in original condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on socks, shoe care products, or customized footwear. All sales of these items are final.

How to Initiate a Return or Exchange

Our return process is designed with your convenience in mind:

  1. Submit your request by emailing [email protected] with the subject line “Return Request” and include:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Await approval – Our customer service team will respond within 2 business days with return instructions.
  3. Package your items securely in the original packaging.
  4. Ship your return to our address (provided in approval email) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days
  • You will receive email confirmation when your refund is processed

Exchanges

For exchanges:

  • Follow the same process as returns, clearly stating your desired exchange item
  • We will ship your new item once the return is received and approved
  • Price differences will be charged/refunded as applicable

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Fitn Shoe Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify item)]

Please advise next steps at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

For any questions about our Returns & Exchanges policy, please contact our Customer Care team:

Email: [email protected]
Mail: Fitn Shoe, 1140 Dye Street, Mesa, US 85201

We appreciate your trust in Fitn Shoe and are committed to ensuring your complete satisfaction with every step you take in our footwear.