Welcome to Fitn Shoe (“we”, “our”, or “us”). These Terms and Conditions govern your use of theelegantshoe.com (the “Site”) and all purchases made through it. By accessing our Site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our Site is available to users who are at least 18 years old or accessing with parental/guardian consent. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property Rights

All content on this Site, including text, graphics, logos, and product designs, is our property or properly licensed, protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the Site’s operation
  • Submit false or misleading information

2. Products and Services

2.1 Product Description

We offer carefully curated footwear including boots, flats, heels, loafers, oxfords, sandals, sneakers, and athletic shoes. We strive for accuracy in product descriptions, colors, and images, but slight variations may occur.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on socks, shoe care products, or customized footwear. All sales of these items are final.

3. Orders and Payments

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including suspected fraudulent activity or product unavailability.

3.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and that you’re authorized to use the payment method.

3.4 Order Processing

Orders typically process within 1-2 business days. You’ll receive an email confirmation with shipping details.

4. Shipping and Delivery

4.1 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary by location. We ship worldwide except to some Asian countries and remote areas.

4.2 Delivery Issues

You’re responsible for providing accurate shipping information. We’re not liable for delays caused by incorrect addresses, customs, or unforeseen circumstances.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items. To be eligible:

  • Items must be unworn and in original condition
  • Include original packaging with all tags attached
  • Provide proof of purchase

5.2 Return Process

Email [email protected] with:

  • Subject: “Return Request – Order #[Your Order Number]”
  • Item(s) for return/exchange
  • Reason for return
  • Your preference (refund or exchange)

We’ll respond within 2 business days with instructions.

5.3 Refund Processing

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return.

5.4 Return Shipping

Customers are responsible for return shipping costs unless the return results from our error. We recommend using trackable shipping as we’re not responsible for items lost in transit.

6. Limitation of Liability

Fitn Shoe shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim related to these terms shall not exceed the purchase price of the product in question.

7. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of the modified terms.

9. Governing Law

These terms shall be governed by the laws of the State of Arizona, USA, without regard to conflict of law principles.

10. Contact Information

For questions about these Terms and Conditions:

Email: [email protected]
Mail: Fitn Shoe, 1140 Dye Street, Mesa, US 85201